Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you work with SenseConnectTech.

Effective Date

This Privacy Policy is effective as of January 15, 2025, and applies to all services provided by SenseConnectTech.

Who We Are

SenseConnectTech is a mobile solution development company located in Keelung City, Taiwan. We specialize in creating custom mobile applications and digital solutions for businesses across various industries. When we say "we," "us," or "our" in this policy, we're referring to SenseConnectTech and our team of developers and support staff.

Our business operates under Taiwan's Personal Data Protection Act, and we take our responsibilities seriously. This isn't just about legal compliance—it's about building trust with every client who chooses to work with us.

Information We Collect

We collect information in several ways, depending on how you interact with our services. Here's what we typically gather and why:

  • Contact information like your name, email address, phone number, and company details when you reach out for project inquiries
  • Project requirements and technical specifications you share during consultations
  • Business information relevant to your mobile app development needs
  • Communication records from emails, calls, and meetings to ensure project continuity
  • Payment and billing information processed through secure third-party services
  • Website usage data through cookies and analytics to improve our online presence
  • Device and browser information when you visit our website

We don't collect personal information unless there's a clear business reason. For example, we need your contact details to discuss your project, but we don't need to know your personal hobbies unless they're somehow relevant to the app we're building for you.

How We Use Your Information

Everything we collect serves a specific purpose in delivering better mobile solutions. We use your information to:

Project Development and Management

Your project details and requirements help us build exactly what you need. We keep records of our discussions and decisions to ensure everyone stays on the same page throughout development.

Communication and Support

We use your contact information to update you on project progress, schedule meetings, and provide technical support. Our goal is to keep you informed without overwhelming your inbox.

Service Improvement

Anonymized data helps us understand what works well and what doesn't. This might include analyzing which features clients request most often or identifying common technical challenges.

We never use your information for purposes unrelated to our mobile development services. No spam, no unrelated marketing, no selling your data to third parties.

Information Sharing and Disclosure

We're selective about who gets access to your information. Here's our approach to sharing:

Within Our Team

Your project information is shared only with team members who need it to complete your work. Our developers, project managers, and quality assurance staff may access relevant details, but everyone operates under strict confidentiality guidelines.

Third-Party Services

Sometimes we work with trusted partners for specific services like payment processing, cloud hosting, or specialized development tools. These partners receive only the minimum information necessary and are bound by their own privacy commitments.

Legal Requirements

We may disclose information if required by Taiwan law, court orders, or other legal processes. We'll notify you about such requests unless legally prohibited from doing so.

We don't sell, rent, or trade your personal information to anyone. Period. Your data stays within our trusted circle of professional relationships.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information:

Access Your Data

Request a copy of the personal information we hold about you. We'll provide this in a readable format within a reasonable timeframe.

Correct Information

Ask us to update or correct any inaccurate personal information. We want to make sure our records are current and correct.

Delete Your Data

Request deletion of your personal information, subject to any legal or contractual obligations we may have to retain certain records.

Limit Processing

Ask us to restrict how we use your information in certain circumstances, such as while we verify its accuracy.

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond promptly and work with you to address your concerns.

Data Security Measures

Protecting your information is a technical and organizational priority. We've implemented multiple layers of security:

  • Encrypted storage for all sensitive client data and project information
  • Secure communication channels for all client interactions and file transfers
  • Regular security assessments and updates to our systems and procedures
  • Access controls ensuring team members can only view information relevant to their work
  • Backup systems with encryption to prevent data loss while maintaining privacy
  • Employee training on privacy best practices and data handling procedures

While we can't guarantee absolute security (no one can), we continuously monitor and improve our defenses against both technical threats and human error. If we ever experience a security incident that affects your information, we'll notify you promptly and take immediate steps to minimize any impact.

Data Retention and Deletion

We don't keep your information forever. Our retention practices are based on business necessity and legal requirements:

Project-Related Information

We typically retain project files and communications for three years after project completion to provide ongoing support and address any questions that might arise. This includes source code, documentation, and related correspondence.

Financial Records

Billing and payment information is kept for seven years to comply with Taiwan tax and accounting regulations. These records are stored securely and accessed only when necessary for accounting or legal purposes.

Marketing Communications

If you've signed up for our newsletter or updates, we'll keep your contact information until you unsubscribe or ask us to delete it. You can opt out at any time using the links in our emails or by contacting us directly.

When we delete information, we do so completely from our active systems. Backup copies may persist for a short time in our disaster recovery systems but are automatically purged according to our backup rotation schedule.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people find and use our services.

Essential Cookies

These cookies are necessary for our website to function properly. They remember your preferences and help maintain security during your visit.

Analytics Cookies

We use analytics tools to understand website traffic patterns and popular content. This information is anonymized and helps us improve our site structure and content.

You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies might affect website functionality, but it won't prevent you from contacting us or discussing your project needs.

International Data Transfers

While we're based in Taiwan, some of our development tools and services are provided by international companies. When your information needs to be transferred outside Taiwan, we ensure appropriate protections are in place:

  • We only work with service providers that offer adequate data protection standards
  • Contractual agreements require our partners to protect your information according to strict privacy standards
  • Data transfers are limited to what's necessary for providing our mobile development services
  • We regularly review and assess the privacy practices of our international partners

If you have concerns about international data transfers, please let us know. We can discuss alternative arrangements or provide more details about the safeguards we have in place.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through:

  • Email notification to current clients and active project contacts
  • Prominent notice on our website highlighting the changes
  • Direct communication during ongoing project meetings when relevant

We'll give you reasonable advance notice of any changes that significantly affect how we handle your personal information. Your continued use of our services after receiving notice constitutes acceptance of the updated policy.

Questions or Concerns?

If you have questions about this privacy policy or how we handle your information, we're here to help. Reach out to us anytime:

Email: info@senseconnecttech.com

Phone: +88633850135

Address: No. 62號, Aisan Rd, Ren'ai District, Keelung City, Taiwan 200